Identification of quality gaps in healthcare services using the SERVQUAL instrument and importance-performance analysis in medical intensive care: a prospective study at a medical center in Taiwan
Journal
BMC health services research
Journal Volume
20
Journal Issue
1
Date Issued
2020-09-29
Author(s)
Abstract
Assessing patients' expectations and perceptions of health service delivery is challenging. To understand the service quality in intensive care units (ICUs), we investigated the expected and perceived service quality of ICU care.
Subjects
Expectations; Health services; Intensive care units; Perception; Quality of health care
SDGs
Other Subjects
adult; aged; cross-sectional study; devices; female; health care delivery; health care quality; health care survey; hospital; human; intensive care; male; middle aged; patient satisfaction; prospective study; reproducibility; Taiwan; very elderly; Adult; Aged; Aged, 80 and over; Critical Care; Cross-Sectional Studies; Delivery of Health Care; Female; Health Care Surveys; Hospitals; Humans; Male; Middle Aged; Patient Satisfaction; Prospective Studies; Quality of Health Care; Reproducibility of Results; Taiwan
Type
journal article