Development of service quality scale for surgical hospitalization
Journal
Journal of the Formosan Medical Association = Taiwan yi zhi
Journal Volume
106
Journal Issue
6
Date Issued
2007-06
Author(s)
Abstract
Findings from literature showed inconsistent results for applying service quality scale in hospitals. Moreover, hospitalization services are provided by diversified departments and a scale designed to measure the overall hospitalization quality is difficult and capturing special characteristics of different departments is also not an easy task. This study attempted to develop a service quality scale for surgical hospitalization (SQSH).
Subjects
Scale development | Service quality | Surgical hospitalization
Type
journal article