Constructing a Knowledge Management Maturity Model from the Perspective of Knowledge Management Process
Date Issued
2004
Date
2004
Author(s)
Hsieh, Yi-Ching
DOI
zh-TW
Abstract
In the knowledge-based economy, knowledge has become an important asset in an organization and consequently, knowledge management has emerged as an issue managers have to deal with. However, the practice of knowledge management is considered good in some organizations, while bad in others. Therefore, this research aims to construct a knowledge management maturity model to evaluate the difference of organizations’ knowledge management practices.
There are three components in the proposed model: maturity levels, knowledge management process, and knowledge management enablers. The maturity levels are based on the capability maturity model (CMM) of SEI. This model divides knowledge management process into four main sub-processes: knowledge creation, knowledge storage, knowledge sharing, and knowledge application, emphasizing the need for continuous process improvement. Furthermore, knowledge management enablers are integrated into this model to describe how they support the practices at each maturity level.
The following are the contributions of this research:
1. We construct a knowledge management maturity model from the perspective of knowledge management process, and integrate knowledge management enablers into this model.
2. The model can be used to evaluate how well organizations do in knowledge management, and to provide maturity paths that organizations can follow.
3. The applicability of this model is evaluated through case studies, which also serve to illustrate how knowledge management practices among organizations are compared.
Subjects
知識管理
成熟度
知識管理成熟度
成熟度模型
知識管理流程
知識管理促成要素
maturity
maturity model
knowledge management
knowledge management maturity
knowledge management enabler
knowledge management process
Type
other
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