Paradox of Social Welfare Performance Measurement: A Case Study of Taiwan
Date Issued
2014
Date
2014
Author(s)
Zhou, Heng-Jyun
Abstract
The Social Welfare Performance Measurement (SWPM) in Taiwan was established during the general grant reform in the 1990s. The aim was to maintain equity and efficiency in the society. However, performance measurement sometimes leads to performance paradox, making it harder for the measurement (1) to reveal the real performance of the organisation and (2) achieve the goal of performance measurement. This thesis focuses on the impact of SWPM to local government’s welfare system. Assuming local governments with better performance scores and satisfaction rates are more likely to allocation resource which meets people’s need. Through in-depth interviews, this research aims to understand the gap between subjective and objective evaluation of local government. Figuring out the relations between SWPM and local government: What’s the role of SWPM in local context? Are there any conflicts between SWPM and local government? What’s the impact of SWPM has on resource allocation? Findings show that the SWPM act as leader and supervisor to local government welfare system. Conflicts usually happen at the indicator design stage and the measurement implementation stage. Local government feels that their opinions are not taken seriously at the indicator design stage. At the measurement implementation stage, resource waste, inefficient implementation and unfavourable innovative indicators all fuelled conflicts. As for the impact of SWPM, the penalty function of the measurement leads to a vicious circle of resource allocation. This research suggests that SWPM needs to be reviewed and strengthen the function of policy guidance.
Subjects
The Social Welfare Performance
General Grant
Performance Measurement
Performance Paradox
Type
thesis
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