The Strategy Map of Developing Health Information：A Case Study of Taiwan
Date Issued
2005
Date
2005
Author(s)
Shyu, Charng-Er
DOI
zh-TW
Abstract
The rapid development of information technology (IT) has created the Internet and brought about huge changes in how people live. One important change is that people are increasingly relying on the Internet to consult a doctor or seek medical services, and hospitals are making every effort to keep electronic medical records. Given its responsibility to promote good health care for the people of Taiwan, the Department of Health (DOH) must adjust to the changing environment and help establish a high quality and effective Internet health care environment that will serve Taiwan's public health system, medical community, and citizens.
To improve their health care service systems, reduce the number of medical errors, lower costs, and provide better care, the ministers of health and the heads of state of the United States, Canada, Australia, the UK, Japan, and China have announced projects involving major investments over the next three to ten years to develop health IT (especially electronic medical records). The development of health IT is a trend that cannot be ignored.
In June 1986, the DOH established the Health Information Center with the approval of the Executive Yuan. Over two decades, the Health Information Center has spent almost NT$6 billion and has shown no evident effectiveness or results in putting its budget to work. Consequently, health IT has yet to be developed in a significant way. The future development of a health care system for all of Taiwan's people and a health IT industry will depend on whether the government supports or neglects the development of health IT.
Therefore, the "Strategy Map of Developing Health Information of Taiwan" has been drawn up to implement strategic planning based on the balanced scorecard (BSC) method and strategy maps developed by Robert S. Kaplan and David P. Norton, as well as the concepts of "mission," "value", "vision" and four strategic perspectives (Financial Perspective, Customer Perspective, Business Process Perspective, and Learning and Growth Perspective). The aim is to implement a strategic action scheme that integrates BSC.
The strategy map is a blueprint that incorporates strategic tools and shows the development of national health IT by government agencies (the DOH) and at the same time provides a detailed overview of how the DOH will deal with the shortcomings in implementing a health IT development strategy. It enables health care organizations across Taiwan to verify information and reach a common understanding, and provides a basis for the future alignment and rapid development of Taiwan's health IT system.
Subjects
策略地圖
使命
價值觀
願景
電子病歷
五級預防
Health IT
Strategy Map
Mission
Value
Vision
Electronic Health Record(EHR)
5 Level of Prevention
SDGs
Type
other
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