An Empirical Study of Public Service Librarians’ Perceptions and Causes of Negative Emotions in Taiwan’s Public Libraries
Resource
Journal of Library and Information Studies, 8(1), pp.59-96
Journal
圖書資訊學刊
Journal Volume
8
Journal Issue
1
Pages
59-96
Date Issued
2010-06
Date
2010-06
Author(s)
Abstract
Research has documented that, in service organization, effectiveness is thought to hinge partly on the emotions expressed by employees. In librarianship, emotions also play an important role in affecting librarian's attitude to patrons and in turn his/her job performance. Librarians are the library's most effective representatives. Patrons judge the entire library by librarian' s behaviors. Thus, librarians' expression of emotions is one of the key factors of library service. Moreover, research on feelings experienced and expressed by organizational members emphasizes emotions as indicators of wellbeing and happiness. Employing literature review and analysis, questionnaires, and statistics analysis, this study explored public service librarians’ perceptions and causes of negative emotions in the public library settings in Taiwa(
Subjects
Negative Emotion
Public Service Librarian
Public Library
SDGs
Publisher
Department of Library and Information Science, National Taiwan University
Type
journal article
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