Use Balanced Scorecard to Establish Hospital Management Performance – One National Medical Center
Date Issued
2006
Date
2006
Author(s)
Chen, Shyr-Chyr
DOI
zh-TW
Abstract
This study is a case study of one national medical center to evaluate the effect of the execution of balanced scorecard program and to compare the performance of other domestic medical center applying the balanced scorecard program.
This case study used retrospective longitudinal method. The data most came from this national medical center and his abstract of balanced scorecard performance conference. Those data of the other domestic and foreign medical centers was obtained from the web site, published paper and their abstract of balanced scorecard performance conferences. The interdepartmental performance in this medical canter is compared using the individual key performance indicator. However, the inter-hospital differences are compared with their financial, customer, internal process, and growth and development scope.
Our study showed that this national medical center has improved his performance in financial, customer, internal process, and growth and development scope after the execution of balanced scorecard program from 2003. However, the effect of combined operative bonus with balanced scorecard program is unclear due to limited data. Both domestic and foreign hospitals showed improved operative performance when applying balanced scorecard program.
Currently, this national medical center is eager to reach its hospital vision. Whether it can be upgraded to his vision is warranted for further study. However, this national medical center and other medical center, either domestic or foreign, all showed improved operative performance after the set up of balanced scorecard program. We considered that balanced scorecard program is a useful modality to improve hospital operative performance.
Subjects
個案研究
平衡計分卡
Case Study
Hospital Performance
Balanced Scorecard
Type
other
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