Medical social workers'' experience and dialogue in dealing with medical dispute
Date Issued
2009
Date
2009
Author(s)
Chang, Chih-Li
Abstract
The research is intended to understand the process of medical social workers dealing with medical dispute and possible conflicts and struggles medical social workers might face. The sample is aimed at program directors and social workers who work at social work department at region hospital in northern Taiwan. The research take purposive sampling, leading two focus groups and seventeen people attended.he research had found that several stages are taken place in terms of medical social workers getting involved in dealing with medical dispute: social workers are outsiders; from outsiders into insiders, social workers gradually into key roles and social workers business has been standardized. All of these show that roles social workers play become more and more important.onflicts and stresses result from medical social workers getting involved in high-risk medical dispute includes: avoidant emotion, conflicts in ethics, conflicts in role expectation and conflicts between different roles and inside different roles. nd roles medical social workers could play are mainly on providing better communication between clients and doctors, providing resources and pacifying clients and their family’s emotion.he role of proposer; medical social workers get involved in medical dispute have influences on medical team existence. The three positive influences go as follows. First, medical team is more professional; second, medical team has better relationship; and last but not least, self development and self-esteem have improved. Moreover, there is one negative influence: pushing other social workers’ professional services out from a group.ccording to research list above, discussion has been brought up at the end of research; establishment of peer support group, supervision qualification, role normalized, working process standardized, and ethical issues have been proposed. This is to provide references to further researchers and readers.
Subjects
medical social worker
medical dispute
Doctor-patient relationship
focus group
Role conflict
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