組織信任的初探:認知取向(I)
Date Issued
1999
Date
1999
Author(s)
DOI
882413H002015
Abstract
In-depth interviews were conducted
with 12 new entries throughout a period of
one year to examine the dynamics of their
cognitive processes in consideration of their
trust in organization. Results suggest that
organizational trust as positive expectation
in uncertainty. Furthermore, initial trust is
high, especially if the target is a large
organization with good reputation.
Experiences of moral violations produces
distrust whereas unmet expectation
decreases trust. Otherwise, recognition and
sense of achievement, not trust, are major
concerns for new entries. Therefore, supervisors play a major role in employeeorganization relationship.
Subjects
Organizational trust
identification
commitment
management
Publisher
臺北市：國立臺灣大學心理學系暨研究所
Type
report
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