Study on Knowledge Management Performance Appraisal Model and the Correlation with Adoption of Information Tools
Date Issued
2009
Date
2009
Author(s)
Chen, Yu-Hsien
Abstract
Knowledge Management has been prevalent concept for the past decade. However, little attention is paid to Knowledge management practices in law firms, nor is knowledge management performance appraisal tool designed in reflection of legal context. Thus, in this research, we propose our KM performance assessment model after reviewing KM in legal context herein Taiwan and several KM performance measurement models. To further prove the effectiveness, we conduct a questionnaire survey to find out the perception of legal professionals towards the practice indexes given our assessment model. Moreover, we try to plot the clue behind the dimensions of KM with the KM tools adoption of the firms. This study collected 115 samples, including different level of legal professionals from both small-to-medium-sized and big-sized law firms.he result of this study shows that our assessment model is effective to apply to law firms. Empirical study also shows that legal professionals view process as the most important dimension. In addition, there is positive correlation between the dimensions of KM and the adoption of KM-specific tools.
Subjects
Knowledge Management
law firms
KM performance measurement
KM tools
Type
thesis
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