The impact of technological, organizational and environmental characteristics on electronic collaboration and relationship performance in international customer-supplier relationships
Journal
Information and Management
Journal Volume
51
Journal Issue
7
Pages
854-864
Date Issued
2014
Author(s)
Abstract
The literature suggests that advances in information and communication technologies have been a major driver of the restructuring of multinational enterprises and their cross-border supply chain management. However, the role of information technology usage for collaboration and its antecedents and performance implications in cross-border exchange relationships have not been clearly specified. In response to this claim, this study examines the determinants of electronic collaboration (E-collaboration) and its outcomes for suppliers with regard to their international customers. Drawing on an empirical foundation of 240 Taiwanese-based electronics equipment manufacturers, we test the effects of technological, organizational and environmental dimensions on E-collaboration and its impact on relationship performance in international exchange. The findings on the pertinence of E-collaboration in international customer-supplier relationships are presented and discussed. ? 2014 Elsevier B.V.
Subjects
Cross-border exchange; E-collaboration; International exchange; Relationship performance; Supplier-customer relationship
SDGs
Other Subjects
Cross-border; e-Collaboration; International exchange; Relationship performance; Supplier-customer relationships
Publisher
Elsevier
Type
journal article