Capacity and Strategic Use of Information Technology in the Third Sector: The Case Study of the Nonprofit Organizatins in Taiwan
Date Issued
2010
Date
2010
Author(s)
Chen, Ching-Hao
Abstract
This article tried to explore the circumstances of NPOs exploiting IT in Taiwan. With the theoretical perspective of resource-based view (RBV), the research structure of this study could be divided into two parts. First, the study defined six IT-related capacities as analytical elements, and classified them into three categories. Besides, since the RBV was originally for business management, after reviewing some literature of the differences between strategic goals between for-profit organizations and NPOs, the study defined two main NPOs’ strategic use of IT to ensure the research structure appropriate. Furthermore, in order to know more detailed and fruitful information about how nonprofit organizations in Taiwan using IT, this article interviewed four NPOs, two of them are with the mission about helping other members in nonprofit sector to build their IT competencies, and the other two obtain some achievement by implementing IT in their mission-related works. The article analyzed four interviews and find out that though budget and human resources were two critical IT capabilities for NPOs, the intangible capability (including the technology-enhancing administrative procedures and the attitude of the manager toward IT) were more influential in the NPOs. Moreover, the case study presented the potential and trends of IT utilization in NPOs. In addition to some basic uses of IT, the cases in this study has utilized IT in advanced ways such as interactive communication and community-building activities. Other suggestions and limitations of this study were presented in the concluding chapter.
Subjects
Third Sector
Noprofit Organization
Information Technology
Strategic Management
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