Risk management and coordination in service supply chains: Information, logistics and outsourcing
Journal
Journal of the Operational Research Society
Journal Volume
67
Journal Issue
2
Pages
159-164
Date Issued
2016
Author(s)
Abstract
A service supply chain, which is a system formed by a network of suppliers, service designers, service providers and other service partners, aims to transfer available scarce resources into services and deliver them to satisfy customer needs. It is a known fact that service supply chain management is playing a more and more important role in modern economies. However, the unique features of service supply chains also create new challenges that call for proper management of the respective operations. In particular, how to coordinate a service supply chain with risk considerations is a critical issue. In this paper, we concisely examine coordination and risk management challenges in service supply chain systems. We also introduce the technical papers featured in the special issue. ? 2016 Operational Research Society Ltd. All rights reserved.
Subjects
coordination; information management; logistics services; risk management; service outsourcing; service supply chain management
Other Subjects
Customer satisfaction; Information management; Mobile telecommunication systems; Outsourcing; Risk management; coordination; Logistics services; Management challenges; Scarce resources; Service outsourcing; Service partners; Service supply chain managements; Service supply chains; Supply chain management
Publisher
Palgrave Macmillan Ltd.
Type
journal article