A Case Study That the Medical Establishment Implemented Balanced Scorecard
Date Issued
2006
Date
2006
Author(s)
Wang, Shing-I
DOI
zh-TW
Abstract
The main purpose of the thesis is to assess the effectiveness of management by objective program which is implemented under the framework of “balanced scorecard” (BSC) in a public teaching hospital. The thesis will address two issues:
1. Understanding the reasons why the target score changes
Do favorable outcomes obtained result from the implementation of the BSC framework? If so, what factors drive good outcomes? If not, what factors cause failures?
2. Understanding if different entities have a consistent view toward unit performance
Does the performance measures employed in the BSC represent the actual performance of each department being evaluated? I also explore factors that affect the results of performance measures.
The findings show that the reason why the majority of the departments obtained good outcomes or bad outcomes lies in the design method of the target value and the influence of Severe Acute Respiratory Syndrome(SARS). Therefore, the BSC must be revised. Further, the findings present that the score of peer review, the score of top management and the score of BSC are not highly correlated. Although currently there is no sufficient evidence to support that the score of the BSC can represent each department’s actual performance, the BSC may provide some more objective information to increase the reliability of performance measurement.
1. Understanding the reasons why the target score changes
Do favorable outcomes obtained result from the implementation of the BSC framework? If so, what factors drive good outcomes? If not, what factors cause failures?
2. Understanding if different entities have a consistent view toward unit performance
Does the performance measures employed in the BSC represent the actual performance of each department being evaluated? I also explore factors that affect the results of performance measures.
The findings show that the reason why the majority of the departments obtained good outcomes or bad outcomes lies in the design method of the target value and the influence of Severe Acute Respiratory Syndrome(SARS). Therefore, the BSC must be revised. Further, the findings present that the score of peer review, the score of top management and the score of BSC are not highly correlated. Although currently there is no sufficient evidence to support that the score of the BSC can represent each department’s actual performance, the BSC may provide some more objective information to increase the reliability of performance measurement.
Subjects
個案研究
績效評估
平衡計分卡
Case Study
Performance Evaluation
Hospital
Balanced Scorecard
Type
other
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