病人報告的醫療品質

Abstract

Quality of care rather than price is the main concern in healthcare.However,doesn ’t price matter at all? To investigate what factors surrounding quality and cost influence whether patients perceive the services as expensive and recommend a hospital to other patients, we analyzed data from a national survey of patients in Taiwan in 2002. A total of 6,725 subjects returned their questionnaires. Results from logistic regression models showed that (1) patient ’s perceived expensiveness was determined simultaneously with perceived quality and the out-of-pocket price of that care; (2 )patient ’s perceived hospital quality appeared to be the most important determinants for one ’s recommendation of a hospital; and (3) while the out-of-pocket price did not affect a patient ’s recommendation, the perceived expensiveness of the services did. The perceived value rather than the price itself is the essence of quality competition in Taiwan ’s healthcare market.