|Keywords:||quality of care;price;patient perspective;healthcare market;Taiwan||Issue Date:||31-Jul-2004||Publisher:||臺北市：國立臺灣大學公共衛生學院衛生政策與管理研究所||Abstract:||
Quality of care rather than price is the main concern in healthcare.However,doesn ’t price
matter at all? To investigate what factors surrounding quality and cost influence whether
patients perceive the services as expensive and recommend a hospital to other patients, we
analyzed data from a national survey of patients in Taiwan in 2002. A total of 6,725 subjects
returned their questionnaires. Results from logistic regression models showed that (1)
patient ’s perceived expensiveness was determined simultaneously with perceived quality and
the out-of-pocket price of that care; (2 )patient ’s perceived hospital quality appeared to be
the most important determinants for one ’s recommendation of a hospital; and (3) while the
out-of-pocket price did not affect a patient ’s recommendation, the perceived expensiveness
of the services did. The perceived value rather than the price itself is the essence of quality
competition in Taiwan ’s healthcare market.
|Appears in Collections:||健康政策與管理研究所|
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