工程顧問公司知識管理系統中使用者參與程度評量指標之研究

Abstract

由於知識經濟時代的來臨，許多營建產業組織逐漸導入知識管理系統，使得知識的應用變得更加容易，對營建產業之營運有正面的助力。目前有關營建產業 導入知識管理評量推行成效的研究甚多，但鮮少針對知識管理系統中使用者的參與程度有所探討，因此本研究企圖建立一使用者參與程度評量指標，以供給管理者在建構知識管理系統及激發使用者表現時的參考依據。論文有鑑於上述說明，乃先行彙整並探討各產業在知識管理系統中對使用者參與度評量方式，其次針對營建產業中的工程顧問公司利用專家訪談的方式作深入的了解，找出其特殊性，彙整出重要的評量因子，之後利用項目分析、因素統計等問卷分析方法，藉由兩階段的問卷調查方式將個人主觀感覺加以客觀化，合理研擬出一個使用者參與程度評量指標，此指標包含了「討論區活動」、「系統統計量」、「實質活動參與」、「知識文件相關」等四個群組，透過整體平均值對群組內之指標進行重要性排序及指標間相關性分析。後再將本研究所提出之指標代入工程顧問公司中使用者過去參與表現，相應對照以得出最適結果，將使用者之參與程度量化，進而瞭解其貢獻程度，作為激發使用者表現及給予獎勵之依據，完整確立評量指標之項目。

As we are entering the era of knowledge economy, the construction organizations are starting to develop knowledge management system, which makes it easier to put knowledge in use, and helps to run an organization. At present, there are many research focus on the result of inducting knowledge management to the industry, but few essays concern about the participation in the users'' end. This paper aims to build evaluation indicators of user participation in order to provide feedbacks for managers.his paper first examines varied evaluation methods of users'' participation in different industries. Second, gaining in depth understanding of evaluation methods, and sorting out important evaluation factors by interviewing engineering consultants. The use of two-step questionnaire survey with item analysis and influencing factors analysis helps to objectivate personal feelings into a reasonable user participation indicators. The indicators includes four groups: forum discussion, system statistics, activity participation, and knowledge document relating; they are put in orders through overall average and inter-indicators relevant analysis.he concluding part of the paper puts users'' past performances (from the engineering consultant firm) into the indicators, quantitates the user participation, and completes the evaluation items of the indicators.