https://scholars.lib.ntu.edu.tw/handle/123456789/23763
Title: | 公共圖書館績效評估模式之研究-競爭性標竿之觀點 | Authors: | 謝寶煖 | Keywords: | 公共圖書館;績效評估;資料包絡分析;服務品質;Public Libraries;Performance Evaluation;Data | Issue Date: | 31-Jul-2000 | Publisher: | 臺北市:國立臺灣大學圖書資訊學系暨研究所 | Abstract: | 近年來由於網路資訊科技之發達,促使公共圖書館的服務邁入一個嶄新的時 期。尤其是台北市立圖書館近年來為滿足民眾之資訊需求,積極籌設分館,分館 開放的速度持續增加。在經濟規模未能大幅擴充的情況之下,各分館勢必形成資 源上的競爭。因此,如何維持服務品質的持續改善,以避免在資訊服務市場中屈 居下風,成為圖書資訊學界所關心的課題。由企業界的經驗可以得知,標竿學習 是企業因應競爭的重要管理技術之一,是故本研究以競爭性標竿的觀點來評估公 共圖書館之經營績效與服務品質,以期對學術界與實務界有實質助益。 This study employs data envelopment analysis (DEA) method to measure the relative efficiency performance of 39 branch libraries of Taipei Municipal Library. In particular, this study will employs DEA with the choice of inputs and outputs being specific to sample libraries to estimate efficiency scores, and then specifies a multiple regression model to identify and evaluate factors associated with these efficiency scores. The study also incorporate quality measures to verify customer satisfaction concerning the libraries evaluated. The final benchmarking libraries will be both efficient and effective. |
URI: | http://ntur.lib.ntu.edu.tw//handle/246246/20405 | Other Identifiers: | 892413H002021 | Rights: | 國立臺灣大學圖書資訊學系暨研究所 |
Appears in Collections: | 圖書資訊學系 |
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892413H002021.pdf | 376.4 kB | Adobe PDF | View/Open |
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