我國軍事圖書館績效評估之研究
Date Issued
2005
Date
2005
Author(s)
謝鳳珠
DOI
zh-TW
Abstract
Military libraries are very different from other types of libraries. Nevertheless, there are not enough studies and researches concerning the performance measurement for military libraries, such as the criteria for performance measurement, satisfaction of users, analysis of advantages over library competitions, etc.
This thesis is mainly to study the significance of the performance measurement and measure indicators for military libraries of our country, as well as the ways to improve the services of the National Army Senior High School (NASHS) library. Study methodologies applied in this thesis are questionnaire survey, case study, and focus-group interview.
The questionnaire survey for the current situation of different types of military libraries of our country finds that, the rating for overall measurement of various libraries are as follows: 1. the military university libraries and military high school libraries, 2. the library of Army General Headquarter, 3. the libraries in other army schools. The survey of users’ satisfaction and expectations of NASHS library finds that, most users emphasize the importance of the equipments and space, and they are satisfied with the library extension services, but not satisfied with shortage of space. As for focus-group interviews of the administration chiefs of NASHS units, the interview results are summarized as suggestions and directions for NASHS library’s future development.
To conclude, this thesis makes the following suggestions in general: 1. to set up rules and criteria of performance measurement for military libraries; 2. to compile regulations regarding the management of military libraries; 3. to build a union catalog for military libraries of our country ; 4. to form an advisory group to visit and advise various types of military libraries in regular basis. As for the case study and focus group interviews regarding NASHS library, several suggestions are made regarding the collection building, user oriented services, performance measurement, and the future development.
Subjects
策略管理
績效評估
績效管理
Strategic Management
Performance Evaluation
Performance Management
Library Performance Measurement
Library Performance Measure Indicators
Military Libraries
National Army Senior High School Library
Type
thesis
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