https://scholars.lib.ntu.edu.tw/handle/123456789/24741
標題: | 公共圖書館使用者之圖書館焦慮與網路焦慮研究-以臺南市立圖書館為例 The Relationship between Library Anxiety and Internet Anxiety among Public Libraries: A Study of Tainan Municipal Library |
作者: | 邱于真 Chiu, Yu-Chen |
關鍵字: | 公共圖書館;焦慮;圖書館焦慮;網路焦慮 | 公開日期: | 2014 | 摘要: | 本研究以問卷調查法瞭解公共圖書館使用者圖書館焦慮與網路焦慮之實際情況,透過圖書館焦慮與網路焦慮彼此間關係之探討,分析數位時代下資訊科技等相關軟硬體設備對於公共圖書館使用者之圖書館焦慮及網路焦慮影響,作為未來公共圖書館服務之重要參考依據,進而研擬妥適策略以提升公共圖書館利用率。 本研究資料蒐集的方法採取文獻探討與問卷調查法,受測者為臺南市立圖書館的使用者。研究結果發現(1)圖書館使用者之圖書館焦慮分數為2.65,網路焦慮分數為2.28,顯示使用者存在著一定程度的圖書館焦慮與網路焦慮情形;(2)個人背景變項對圖書館焦慮層面有顯著差異;(3)個人背景變項對整體網路焦慮有顯著差異;(4)圖書館使用者之圖書館焦慮與網路焦慮有顯著正相關。 本研究根據結果提出四項建議,供公共圖書館未來提升服務之參考,包括(1)針對使用者個人背景,進行改進措施,降低圖書館與網路焦慮之情形;(2)瞭解圖書館焦慮與網路焦慮之關係,並透過改善使用者焦慮情形以達到滿足使用者使用上的需求;(3)針對公共圖書館讀者,就服務策略、館舍空間、圖書館利用教育課程等項目妥慎規劃,以降低圖書館使用者焦慮情形;(4)未來研究建議應結合質性研究,了解圖書館使用者更深層的想法。 This study focused on the relationship between library anxiety and internet anxiety, and to explore the relationship to understand the information technology influences for public library users. The researcher uses literature review and survey with questionnaires to collect data ad the research methods; at the same time, advances the hypotheses ready to be tested. SPSS statistical software is used to analyze the data to verify the hypothetical framework of this research. The researcher concludes from the 304 valid questionnaires and the results showed that (1) The library user''s library anxiety score was 2.65, internet anxiety score was 2.28; (2) Personal background variables have significant differences on the dimensions of library anxiety; (3) Personal background variables have significant differences on the internet anxiety; (4) Library anxiety and internet anxiety have positive correlation. Based on the results, four suggestions were raised as follows, (1) Improve to reduce users'' library anxiety and internet anxiety from personal demographical differences;(2)Understand the realationship between library anxiety and internet anxiety and improve the service; (3) Improve the public libraries'' service strategy, library space, and provide library educational programs to reduce users’ anxiety; (4)Future research should be combined with qualitative research method, and to know the users’ deeper idea for library. |
URI: | http://ntur.lib.ntu.edu.tw//handle/246246/263801 | Rights: | 論文公開時間:2019/03/09 論文使用權限:同意無償授權 |
顯示於: | 圖書資訊學系 |
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ntu-103-R97126019-1.pdf | 23.54 kB | Adobe PDF | 檢視/開啟 |
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