https://scholars.lib.ntu.edu.tw/handle/123456789/25803
Title: | A study of academic library users' decision-making process: a Lens model approach | Authors: | MUH-CHYUN TANG | Keywords: | Decision making;Academic libraries;Bibliographies | Issue Date: | 2009 | Journal Volume: | 65 | Journal Issue: | 6 | Start page/Pages: | 938-957 | Source: | Journal of Documentation | Abstract: | Purpose – The purpose of this paper is to investigate the mediating role different information sources (or cues) play in forming users’ mental representation of a work in an academic library setting. Of particular interest is discerning how these information sources influence borrowing decisions. Design/methodology/approach – A large-scale user survey featuring two-part questionnaires was utilized in an academic library setting. The questionnaires were designed to ascertain those information sources exerting a formative influence on users’ information-seeking behavior, especially the routes by which users came to know of a title and the sources by which they infer its content. Findings – Evidently users adaptively make use of a variety of cues to help them fulfil their information needs. These cues significantly reduced the uncertainty faced by users making a borrowing decision, even after their sense of domain familiarity was controlled for. The paper concludes with a discussion of the implications of the findings for library services. It is suggested that libraries could provide a more “cue-rich” environment that supports users’ decision making and facilitates exploration of their collection. Originality/value – The research questions were framed in the language of decision-making theory, which, as the research demonstrates, sheds light on the dynamics between “cue validity” and judgment uncertainty. It also demonstrates the applicability of the “accuracy-cost” framework in the study of human information-seeking behavior. |
URI: | http://ntur.lib.ntu.edu.tw//handle/246246/242805 | DOI: | 10.1108/00220410910998933 |
Appears in Collections: | 圖書資訊學系 |
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A study of academic library users decision-making process.pdf | 391.4 kB | Adobe PDF | View/Open |
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