https://scholars.lib.ntu.edu.tw/handle/123456789/352849
Title: | Complaint Management and Cross-Customer Interference in Service Process When Quality Depends on Server’s Competency | Authors: | SHAN-YU CHOU Chyi-Mei Chen |
Issue Date: | Jul-1999 | Source: | 1999 Marketing Science Conference | URI: | http://scholars.lib.ntu.edu.tw/handle/123456789/352849 |
Appears in Collections: | 工商管理學系 |
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