Changing communication on researchgate through interface updates

Abstract

Informal scholarly communication across the Web is a growing component of the scholarly communication infrastructure. This study describes the effects of three different interfaces on these informal channels. Interface design has a widely studied effect on user behavior, and new users often encounter barriers during accessing social media tools. Using a mixed methods approach, we collected and grouped 413 posts across three distinct interfaces of ResearchGate's communication platform. Our results show that scholars were more polite in the initial group discussion interface but that user interface design did not change the core communication patterns of sharing information and opinions among scholars. The site also transitioned from one-to-many discussions to one-to-one posts, but new users were generally welcomed to the scholarly communications.