A Preliminary Study on Currently Development of the Cooperate Quality Consensus of Taiwan
Date Issued
2004
Date
2004
Author(s)
Chang, Chia-Feng
DOI
zh-TW
Abstract
The scholar Harrington of America ever said that we don’t need to use gun in war in twenty century, however, it’s business war. The main weapon in war is quality of production. British Scholar had reported the key success factors for most successful European companies. It was found that Quality is the most important factor of those key success factors. So, there is no reason to give up the quality to keep the costing control and to achieve the production target. Contrast, strength the quality management is the right and only way to increase the competitive advantage of company. As knowing that Customer Satisfaction, Cost of Quality and Total Quality Management are inter-related with each others. So if, the above three topics are under managed, the quality can be greatly improved and the cost can be controlled effectively.
Recently, there are so many researches on Customer Satisfaction, Cost of Quality and Total Quality Management independently. It is not much to investigate the interrelationship on those three topics. Therefore, this research is trying to find out the interrelationship of Customer Satisfaction, Cost of Quality and Total quality Management. The following findings and results can be provided for further and the modeling for enterprise.
1. Through benchmarking and analyzing best practice, summarizing key factor for effectively introducing TQM to enhancing corporate competitive advantages, which can be listed in the following:
Subjects
企業整體品質意識
全面品質管理
品質成本
顧客滿意度
COQ
TQM
CQC
NQA
CS
Type
thesis