Chang, H.-L.H.-L.ChangShaw, M.J.M.J.ShawFEI-PEI LAI2020-04-162020-04-162010https://scholars.lib.ntu.edu.tw/handle/123456789/484418[SDGs]SDG9Service systems as digital productsbook part10.4018/978-1-61692-877-3.ch0122-s2.0-84899365177https://www.scopus.com/inward/record.uri?eid=2-s2.0-84899365177&doi=10.4018%2f978-1-61692-877-3.ch012&partnerID=40&md5=73844eccf9cce9f7d34641438dba4055