Wang WHsu H.SYen H.RChiu H.-CCHIH-PING WEI2020-02-102020-02-102010https://www.scopus.com/inward/record.uri?eid=2-s2.0-84862924406&partnerID=40&md5=021d3be9ba6c34df30dcdb1421881330https://scholars.lib.ntu.edu.tw/handle/123456789/456481Developing and validating service innovation readinessconference paper2-s2.0-84862924406