郭昱瑩Kuo, Yu-ying臺灣大學:政治學研究所林音谷Lin, Yin-KuYin-KuLin2010-05-052018-06-282010-05-052018-06-282009U0001-2005200923393600http://ntur.lib.ntu.edu.tw//handle/246246/179489近年來，各項民意調查皆顯示公民信任政府的程度每況愈下，各國政府在新公共管理(NPM)與政府在造(REGO)運動下，期望藉由電子化政府，達成最終信任政府，發展公民與政府間信任的願景，而自然人憑證為其重點工作，希望政府可以藉由網路提供更便利與快速的便民服務。但是長久以來，電子化政府與公民信任之間的關係，一直為學者所爭論，科技烏托邦主義顯示電子化政府可以促進公民信任，但反科技烏托邦則批評電子化政府只是造成公民信任的風險。 為瞭解自然人憑證與公民信任關係，以文獻回顧及深度訪談為基礎進行研究，其中訪談對象為九位自然人憑證政策規劃者與執行者，綜合本研究訪談資料，從科技樂觀論者與科技悲觀論者二面向分析，自然人憑證政策在現階段電子化政府的發展過程中為提升公民信任的方法，在效能、電子民主、知識管理、安全管理上有所成效。就現階段自然人憑證政策所面臨之困境，本研究從參考文獻及訪談資料分析提出建議，認為應該重視互動與回應性、縮小數位落差、修補相關法律、設立監督單位、加強資訊教育、開發具實用性的服務系統，並希望此政策工具能持續推展，使公民信任與政策效益的目標皆能達成。In recent years, public-opinion data showed that citizen trust in government dropped dramatically. Many governments promote NPM and the movement of REGO to mold the trustworthy image of country’s administration. As one of the priority tasks, the application of MOICA policy hopes that more convenient and rapid services could be provided through Internet. But the relationship between e-government and citizen trust has been argued by scholars. Technological utopianism has shown that e-government may improve citizen trust, but technological anti-utopianism tends to suspect the effectiveness of e-government in establishing citizen trust.n order to understand the relationship between MOICA policy and citizen trust, this research is based on literature review and in-depth interview. There are 9 interviewees with the planners and implementators of MOICA policy in Taiwan. Combining the interview data, this research analyzes two dimensions of the technological optimists and technological pessimists. This study concludes that the policy of MOICA is an effective tool in the e-government process at the present stage, including efficiency, digitali democracy, security management and knowledge management. Furthermore, literature and the interviews conducted in this study also demonstrate the dilemma current policy faces. Particularly, government should focus on responsiveness, interactivity, digital divide, modification of the law, education of information, establishment of supervising department and creatation of practical system. However, this study is optimistic that the policy tool could keep developing, so that the goals of citizen trust and administrative efficiency can be both achieved第一章 緒論 1一節 研究背景與動機 1二節 研究目的與研究問題 5三節 研究流程 6二章 電子化政府與公民信任 8一節 信任與公民信任的意涵 8二節 資訊通信科技的理論分析 16三節 電子化政府與公民信任 26四節 電子化政府影響公民信任之因素 31三章 電子化政府與自然人憑證政策 46一節 電子化政府 46二節 自然人憑證基礎技術與憑證機構 55三節 我國自然人憑證政策 61四章 研究設計 67一節 研究架構 67二節 研究方法 69五章 自然人憑證對公民信任影響之分析 75一節 自然人憑證提升公民信任之分析 75二節 自然人憑證增加信任風險之分析 94三節 自然人憑證的困境 110六章 結論與建議 114一節 研究發現 114二節 政策建議 126三節 研究限制與後續研究建議 130錄 131考書目 174application/pdf1662091 bytesapplication/pdfen-US自然人憑證公民信任電子化政府科技烏托邦反科技烏托邦MOICACitizen TrustE-GovernmentTechnological UtopianismTechnological Anti-utopianismthesishttp://ntur.lib.ntu.edu.tw/bitstream/246246/179489/1/ntu-98-R94322018-1.pdf