KUO-PIAO CHUNG2018-09-102018-09-102013http://www.scopus.com/inward/record.url?eid=2-s2.0-84883013116&partnerID=MN8TOARShttp://scholars.lib.ntu.edu.tw/handle/123456789/381930"Six sigma" as an effective process for reducing waiting time in surgery patientsbook10.4028/www.scientific.net/AMR.718-720.2533