鄭伯壎2006-08-232018-06-282006-08-232018-06-282005http://ntur.lib.ntu.edu.tw//handle/246246/29406雖然許多研究者都體認到關係(guanxi) 在華人社會的重要性，但在團隊研究中，卻沒有研究探討團隊中成員間的關係組成對成員效能的影響。此外，信任被視為影響團隊成員合作與溝通歷程中非常重要的因素，卻也很少研究去探討成員間信任所形成的信任網絡對團隊成員效能中的效果。有鑑於此，本研究以33 個團隊、206 位團隊成員(不包括團隊領導者)為研究對象，探討團隊內關係網絡、信任網絡 (包含情感信任與認知信任)對成員個人效能的影響效果。結果發現：(1)同時比較西方關係人口背景與關係網絡對成員效能的影響時，僅有關係網絡對成員個人效能具有顯著的影響;而且不同性質的關係組成對效能的效果不同;(2)個人越居於團隊成員認知信任網絡的中心位置時，個人的效能越高;(3)成員的團隊關係網絡對認知信任網絡中心性具有正向影響效果，非工作關係網絡、部門關係網絡則具有負向效果; 此外，非工作關係網絡對情感信任網絡中心性亦具負向的影響作用;(4)成員關係網絡對個人效能的作用，會受到信任網絡中心性的中介。Although a great many researchers recognize the significance of guanxi in Chinese society, few study explored the effects of guanxi composition upon team effectiveness. Furthermore, even though trust is deemed a critical factor affecting team members’ cooperation and communication, only very few studies have probed the role of trust networks formed by team members, and their influence on team members’ effectiveness. This study took 33 teams comprising a total of 206 team members (excluding team leaders) as subjects to explore the effects of intra-team guanxi and trust networks on individual effectiveness. It was found that: (1) Guanxi networks were better able to explain the member’s effectiveness compared to relational demography and that different guanxi networks have different effects; (2) The more central an individual position is in the cognitive trust network, the higher the individual effectiveness will be; (3) The past team guanxi network of the team member displays a positive effect upon the centrality of cognitive trust network, while non-job and department guanxi networks demonstrate negative effects and; (4) The effects of members’ guanxi networks upon individual effectiveness will be mediated by the centrality of trust networks.application/pdf119321 bytesapplication/pdfzh-TW國立臺灣大學心理學系暨研究所關係人口背景關係網絡團隊內信任網絡Relational demographyGuanxi networkIntra-team trust networkreporthttp://ntur.lib.ntu.edu.tw/bitstream/246246/29406/1/932413H002010SSS.pdf