JIUNN-YIH JIANGKlein G.2020-03-062020-03-062009https://scholars.lib.ntu.edu.tw/handle/123456789/472142Expectation-confirmation theory: Capitalizing on descriptive powerjournal article10.4018/978-1-60566-659-4.ch022https://www2.scopus.com/inward/record.uri?eid=2-s2.0-72049097833&doi=10.4018%2f978-1-60566-659-4.ch022&partnerID=40&md5=a274ae83608f562e89bbd5336b653462