Designing Customer Relational Management (CRM) Systems: Learning from the Customers

Pan, S-L.S-L.PanGary, S. C.S. C.GaryPanHsieh M. H.2010-11-022018-06-292010-11-022018-06-292004http://ntur.lib.ntu.edu.tw//handle/246246/219910en-USDesigning Customer Relational Management (CRM) Systems: Learning from the Customersconference paper