2011-08-012024-05-18https://scholars.lib.ntu.edu.tw/handle/123456789/702124摘要：大型資訊系統開發計畫執行期間過長、相關組織涵蓋廣泛與高預算金額等關鍵問題造成的風險因素，使得推動大型資訊系統開發計畫相當困難。因此，如何成功地進行大型資訊系統開發專案，一直是學術界與實務界關心的議題。本研究計畫擬根據科技參考框架之理論模型，探討在專案執行過程當中，來自不同組織、專業領域與背景的團隊成員在時程與預算的壓力下，透過那些機制來解決衝突，而形成合作的氛圍，來運作專案，使專案能如期、如質、在預算內完成。本研究將以財政部所規劃之「財政部賦稅資訊系統整合再造整體規劃專案」為研究對象，以詮釋並提出大型資訊系統開發專案進行時，相關群體間不同的科技參考框架互動與調適的理論。本研究將透過質性的訪談方法並結合量化研究，以三年期間配合研究個案的推動，來探索大型專案上線時程緊迫、成本控制嚴格及人員結構複雜的高度壓力情況之下，如何進行大型資訊系統專案的風險管理，並提出一個互動調適模式。第一年預計以科技參考框架理論模型為基礎，探索各個利益關係人科技框架的結構與內容，框架不一致造成哪些衝突，及衝突如何解決；第二年深入探討與詮釋利益關係人如何透過互動與學習的調適過程，來改變框架使趨於一致化；第三年則針對第一年與第二年的探索結果建立互動調適模式的研究構面與衡量指標，以蒐集資料並進行實證研究。本研究計畫的研究成果除可做為大型資訊系統專案管理的依據，並可做為後續研究之參考。<br> Abstract: Large-scale information system implementation has been reported as challenging task which incurs many subtle problems in the project life cycle. Among them are over budget, schedule delay, mismatch on the requirement, communication barriers to name a few. How to successfully implement a large-scale system is an important and challenging issue for IS/IT scholars and community. This study aims at examining a large-scale information system project “Reform Project of Taxation Information System” undertaken by Ministry of Finance to explore various risk factors associated with system analysis, design, and implementation life cycle. Based on technological frames theory and organization adaptation model, we examine three major stakeholder perspectives including Chunghwa Telecom (outsourced implementing team), Tax administration bureau (key users), Financial Data Center (IT center of Ministry of Finance). This reform project was launched in early year of 2010 and is expected to be completed at the end of 2012. This undertaken project is one of major milestones for Financial Data Center to promote an upgrading of the taxation information service so as to achieve such trends in taxation reform as providing innovative and convenient services for the public and to serve the goal of achieving taxpayer-oriented services and of establishing a centralized, unique taxpayer registration service and implementation of risk management. The expectation in the planning and completion of “Taxation Information System Reform Project” is not only to enhance taxation efficiency but also to provide further convenience for the public; and to enhance the credibility of the government with the invigoration of its image in respect of professionalism, convenience, innovation, and efficacy. This is a three-year study to explore what and why those risks emerged and how to resolve the conflicts and mitigate the risk factors for this three-year, 1000-manpower IT project. In the first year, case study method will be deployed to look into the problem details and insights of stakeholder perspectives. At years 2 and 3, a measurement scale will be developed and applied to test the proposed caused model. An integrated risk management model will be developed to provide a lens for large-scale IS project problem resolution.大型資訊系統專案管理風險管理科技框架理論賦稅資訊系統large-scale information system implementationrisk managementtechnological frames modelReform Project of Taxation Information System