湯明哲教授臺灣大學：國際企業學研究所陳宏章Chen, TonyTonyChen2007-11-282018-06-292007-11-282018-06-292004http://ntur.lib.ntu.edu.tw//handle/246246/60375This thesis is to explore the effective way of implementing learning and knowledge management in an organization. In the era of 21st century, the market dynamic and mercurial has significantly increased. Thus, the challenges that majority organizations encountered include global competition, shortening of the product cycle, aging workforce, merger and acquisition, niche player…etc. These challenges have significantly changed the organization's human resource skill and competency requirements. Furthermore, they have also changed the organizational competitive advantages; go to market model and value proposition. To overcome these challenges, organizations need to have the capability to quickly identify the skills and knowledge gaps, build the learning and knowledge content, and establish the right technology platform to enable employees to learn, create, share and contribute the knowledge at any time, any place. Organizations also need to develop the right measurement system and processes to form the right culture and behavior, which will continue enhance the organization's human resource capability and performance to agilely response and adopt the changes while maintaining the competitive advantage. To achieve the above objectives, the effective implementation of learning and knowledge management becomes the vital initiatives in organizations.CHAPTER 1 PREFACE..................................................................................p5 INTRODUCTION ................................................................................................p5 RESEARCH MOTIVES........................................................................................p5 RESEARCH OBJECTIVES..................................................................................p6 CHAPTER 2 LITERATURE REVIEW...................................................................p8 2.1 WHY LEARNING AND KNOWLEDGE MANAGEMENT ARE CRITICAL TO AN ORGANIZATION?.....................................................................................p8 2.2 THE CHANGE OF NEXT GENERATION WORKFORCE HAS SIGNIFICANTLY IMPACT THE IMPLEMENTATION OF LEARNING AND KNOWLEDGE MANAGEMENT...........................................................................p9 2.3 LEARNING MANAGEMENT (LM).................................................................p10 2.3.1 What is Learning Management and future trend?.......................................p10 2.3.2 Why does learning play an essential role in an organization?.....................p14 2.3.3 What is the advanced learning technology look like?..................................p15 2.3.4 What are the organizational challenges in implementing learning management?..................................................................................................... p16 2.4 KNOWLEDGE MANAGEMENT.....................................................................p17 2.4.1 What is knowledge Management (KM) and future trend?............................p17 2.4.2 Why KM is increasing the importance in organization?...............................p19 2.4.3 How knowledge is shared within and across organization?.........................p20 2.4.4 What are the major attributes of a Knowledge-based organization?............p27 CHAPTER 3 RESEARCH METHODOLOGY........................................................p30 3.1 LEARNING MANAGEMENT STUDY APPROACH.........................................p30 3.2 KNOWLEDGE MANAGEMENT STUDY APPROACH....................................p31 CHAPTER 4 CASE STUDIES..............................................................................p32 4.1 LEARNING MANAGEMENT RELATED.........................................................p32 4.1.1 IBM.............................................................................................................p32 4.1.2 Sony...........................................................................................................p33 4.2 KNOWLEDGE MANAGEMENT RELATED...................................................p34 4.2.1 IBM.............................................................................................................p34 4.2.2 Ford Motor Company..................................................................................p34 4.2.3 General Electric..........................................................................................p35 4.2.4 Cisco..........................................................................................................p35 CHAPTER 5 THE FINDINGS OF LEARNING AND KNOWLEDGE MANAGEMENT..................................................................................................p37 5.1 HOW TO EFFECTIVE IMPLEMENT LEARNING MANAGEMENT?.............p37 5.1.1 Learning Management strategy needs to align with business strategy........p38 5.1.2 Key components to design & develop the learning management.................p39 5.1.3 Build appropriate technology is the only way to successful transform to a learning organization.........................................................................................p39 5.1.4 Three governance models are common use to apply in learning organization.........................................................................................................p41 5.1.5 Executives play the key role to establish organization learning culture..…..p42 5.1.6 Build effective measurement system to ensure the linkage between learning and business performance………………….............................................p43 5.1.7 Build learning behavior and culture is a continuous efforts to transform toward a modern learning organization.................................................................p46 5.1.8 Phase approach is an effective way to mitigate the risk and transform to a learning organization.........................................................................................p48 5.2 KNOWLEDGE MANAGEMENT......................................................................p49 5.2.1 Align Knowledge Management (KM) strategy with business strategy is the key to successfully transform toward Knowledge-Based organization……...........p49 5.2.2 Organization needs to find the way to explore and preserve the critical knowledge to become a K-Based organization.....................................................p54 5.2.3 KM Organization Structure...........................................................................p55 5.2.4 Technology is an Enabler to successfully transform to a Knowledge -Based organization...........................................................................p55 5.2.5 Build effective measurement system to ensure the successful of transformation toward K-Based culture................................................................p56 5.2.5 Key actions to build K-Based behavior and culture….…………………….…p59 5.3 INTEGRATE LEARNING & KNOWLEDGE MANAGEMENT IS THE KEY TO TRANSFORM TO A HIGH PERFORMANCE CULTURE ORGANIZATION…..…p62 5.4 THE IMPORTANCE OF CHANGE MANAGEMENT & COMMUNICATION DURING THE TRANSFORMATION....................................................................p63 CHAPTER 6 CONCLUSIONS AND RECOMMENDATIONS.................................p64 6.1 CONCLUSIONS..............................................................................................p64 6.2 CRITICAL SUCCESSFUL FACTORS AND LESSONS LEARNED.................p68 REFERENCES......................................................................................................p70837746 bytesapplication/pdfen-US學習與知識管理Learning and Knowledge Managementthesishttp://ntur.lib.ntu.edu.tw/bitstream/246246/60375/1/ntu-93-R87724036-1.pdf