JIUNN-YIH JIANGKlein G.Wang E.T.G.2020-03-062020-03-062007https://scholars.lib.ntu.edu.tw/handle/123456789/472179[SDGs]SDG4Relationship of skill expectation gap between is employees and their managers with user satisfactionjournal article10.4018/irmj.2007070105https://www2.scopus.com/inward/record.uri?eid=2-s2.0-70249150444&doi=10.4018%2firmj.2007070105&partnerID=40&md5=2c682cb599136a0fafa7131cf035137d