國立臺灣大學圖書資訊學系Department of Library & Information Science, National Taiwan University陳書梅2006-10-132018-05-302006-10-132018-05-302002-03-31http://ntur.lib.ntu.edu.tw//handle/246246/2006101313180153application/pdf14984772 bytesapplication/pdfzh-TW情緒管理工作壓力負面情緒情緒勞務參考館員Emotional managementJob stressNegative emotionsEmotional laborReference librarian參考館員負面工作情緒管理－從圖書館組織層面探討Emotional Management and the Reference Librarian: the Perspective of Library Organizationjournal articlehttp://ntur.lib.ntu.edu.tw/bitstream/246246/2006101313180153/1/ulj6-1_4.pdf