重建關係之路:電商平台中消費者寬恕之特性與效果

Lee, H.H.LeeShih, C.-F.C.-F.ShihHENGCHIANG HUANG2020-12-152020-12-152020https://www.scopus.com/inward/record.url?eid=2-s2.0-85082683726&partnerID=40&md5=73802024afab590286d22f0308309da4https://scholars.lib.ntu.edu.tw/handle/123456789/525466重建關係之路:電商平台中消費者寬恕之特性與效果The Way to Reconstructing Relationship: The Characteristics and Effects of Consumer Forgiveness in E-Commercejournal article10.6226/NTUMR.202004_30(1).00072-s2.0-85082683726