Hu, Tung-LaiTung-LaiHuJIUH-BIING SHEUHsieh, Wen-ChuehWen-ChuehHsieh2018-09-102018-09-102002http://scholars.lib.ntu.edu.tw/handle/123456789/299530Service Delivery Systems and Operational Performance in Multi-Level Marketing Industryjournal article