A multilevel investigation of factors influencing employee service performance and customer outcomes

Liao, H.H.LiaoAI-CHIA CHUANGChuang, A.A.Chuang2018-09-102018-09-102004-02http://scholars.lib.ntu.edu.tw/handle/123456789/311095A multilevel investigation of factors influencing employee service performance and customer outcomesjournal article10.2307/20159559