JIUNN-YIH JIANGKlein G.Roan J.Lin J.T.M.2020-03-062020-03-062001https://scholars.lib.ntu.edu.tw/handle/123456789/472156[SDGs]SDG16IS service performance: Self-perceptions and user perceptionsjournal article10.1016/S0378-7206(01)00072-6https://www2.scopus.com/inward/record.uri?eid=2-s2.0-0035479067&doi=10.1016%2fS0378-7206%2801%2900072-6&partnerID=40&md5=47cbf589d5e7607daedf5f84632cde13