Chen, Kuan-TaKuan-TaChenHuang, Chun-YingChun-YingHuangHuang, PollyPollyHuangPOLLY HUANGCHIN-LAUNG LEI2020-06-112020-06-112006https://scholars.lib.ntu.edu.tw/handle/123456789/499694Quantifying Skype user satisfaction.conference paper10.1145/1159913.1159959https://doi.org/10.1145/1159913.1159959