Department of Social Work, NTU國立臺灣大學社會工作學系林萬億Lin, W.I.W.I.Lin2017-09-072018-06-282017-09-072018-06-28Dec-02http://ntur.lib.ntu.edu.tw//handle/246246/281561The author examines the social workers worked with victims of the September 21, 1999 earthquake disaster in Taiwan. The social and psychological relief program for earthquake victims in Taipei County are discussed with an emphasis on family, community and school outreach. Interviews with social workers, victims and families revealed that postdisaster crisis-response patterns differed with respect to that injury or death of family members, financial and home losses, and governmental reconstructing performances affected responses to the crisis. In addition, social workers have important and unique contributions to make to disaster relief through their expertise in crisis intervention and promoting change in micro and macro systems. Also discussed are the process of developing an organizational framework and its content that meets disaster demands, and the implications for social work practice in dealing with a disaster crisis.本研究以921地震台北縣的災難社會服務為例，探討災難救援中的社會服務工作者的角色、任務，及其成效，深度訪談27位台北縣政府、新莊市公所的救災人員，以及受災社區的領袖和志工；同時針對460戶受災戶(含台北縣籍與北遷異地安置受災戶)中可能接觸到的家戶進行問卷調查，以了解社會工作者為主的社會服務相關救災人員在921震災中的工作表現，共獲得有效問卷182份。訪問時間是在2002年7月到9月。藉由受訪者回溯921地震的救災經驗，來自我評價救災的角色扮演與任務達成，以及透過受災戶回溯災難後的社會需求被滿足情況，來評價災難救援社會服務工作的成效。研究者將災難救援與重建分為三個階段：緊急救援、短期安置、災後重建，來呈現質化資料，發現雖然台北縣曾經經歷過幾次重大災害，救災人員在救災初期仍然是慌亂的，不過，很快地整合出三階段的社會暨心理重建計畫，完成一次頗完整的社會工作救災經驗。總體官，70.7%的受訪者對台北縣的救災投入給予正面肯定的評價。此外，受災戶目前的生活適應滿意度中，社會暨心理關懷站的服務也是被評價較高者之一。但是仍然有一些未被滿足的需求，特別是房貸問題，有待協助。災難救援災難救援社會工作創傷後壓力疾患災難社會服務921災後重建disaster reliefdisaster social servicespost-traumatic stress disorder PTSDpost-earthquake reconstructionjournal article10.6171/ntuswr2002.07.03?