The impact of financial services quality and fairness on customer satisfaction

HOUN-GEE CHENLiu, J.Y.-C.J.Y.-C.LiuSheu, T.S.T.S.SheuYang, M.-H.M.-H.Yang2020-03-062020-03-062012https://scholars.lib.ntu.edu.tw/handle/123456789/471997The impact of financial services quality and fairness on customer satisfactionjournal article10.1108/096045212112534962-s2.0-84863489803https://www.scopus.com/inward/record.uri?eid=2-s2.0-84863489803&doi=10.1108%2f09604521211253496&partnerID=40&md5=819e92c5310f586cfd78a8ce49bdc3b7