Fairness is in the eye of the beholder: How personality traits affect perceived fairness and satisfaction in hotel service

Zhu, Y.-Q.Y.-Q.ZhuHOUN-GEE CHEN2020-03-062020-03-062011https://scholars.lib.ntu.edu.tw/handle/123456789/471973Fairness is in the eye of the beholder: How personality traits affect perceived fairness and satisfaction in hotel serviceconference paper10.1109/IJCSS.2011.352-s2.0-80052256079https://www.scopus.com/inward/record.uri?eid=2-s2.0-80052256079&doi=10.1109%2fIJCSS.2011.35&partnerID=40&md5=5954889e25fe780b7685d4f8a7d3b5a3