Onga, Chorng-ShyongChorng-ShyongOngaWang, Shang-WeiShang-WeiWang2010-10-132018-06-292010-10-132018-06-292009-07http://ntur.lib.ntu.edu.tw//handle/246246/214965en-US[SDGs]SDG16Managing citizen-initiated email contacts10.1016/j.giq.2008.07.005