Linking Employee and Customer Engagement Behaviors in Service Encounters: The Mediation of Relational Energy and Interaction Quality

Jiun-Sheng Chris LinChih-Ying ChuHaw-Yi Liang2019-02-192019-02-192017-6https://scholars.lib.ntu.edu.tw/handle/123456789/403653Linking Employee and Customer Engagement Behaviors in Service Encounters: The Mediation of Relational Energy and Interaction Qualityconference paper