Investigating the relationship between service providers’ personality and customers’ perceptions of service quality across gender

Lin, Neng-PaiNeng-PaiLinChiu, Hung-ChangHung-ChangChiuHsieh, Yi-ChingYi-ChingHsieh2009-06-172018-06-292009-06-172018-06-292001http://ntur.lib.ntu.edu.tw//handle/246246/161297application/pdf161077 bytesapplication/pdfen-USInvestigating the relationship between service providers’ personality and customers’ perceptions of service quality across genderjournal articlehttp://ntur.lib.ntu.edu.tw/bitstream/246246/161297/1/15.pdf