Chiu, Hung-ChangHung-ChangChiuChiu, H. C.H. C.ChiuLin, Neng-PaiNeng-PaiLinLin, N. P.N. P.Lin2009-06-172018-06-292009-06-172018-06-292004http://ntur.lib.ntu.edu.tw//handle/246246/161307application/pdf114108 bytesapplication/pdfen-USA Service Quality Measurement Derived from the Theory of Needsjournal articlehttp://ntur.lib.ntu.edu.tw/bitstream/246246/161307/1/21.pdf