Managing Customer Relationship Management (CRM) Systems: What Do Customers Want?

Hsieh, Ming-HueiMing-HueiHsieh2010-11-022018-06-292010-11-022018-06-292009http://ntur.lib.ntu.edu.tw//handle/246246/219770en-USManaging Customer Relationship Management (CRM) Systems: What Do Customers Want?journal article