王銘宗臺灣大學:工業工程學研究所陳俊誠Chen, Jun-ChengJun-ChengChen2010-05-032018-06-292010-05-032018-06-292009U0001-3107200914581100http://ntur.lib.ntu.edu.tw//handle/246246/178533品質成本由朱蘭博士於1951年所提出，他將品質成本比喻為「礦場中的黃金」，使用金額化的資訊，提供管理者公司在提升品質所投入之成本和不良品質所付出的代價，為管理者決策及公司提昇獲利能力的重要工具。本研究目的乃在探討品質成本於三家個案公司的實施，是否提昇品質也同時降低成本，並且藉由文獻探討，分析過往近六十年來，品質成本應用和趨勢的轉變。文共分為五章來探討品質成本，前三章為品質成本於三家實施的個案研究，第四章為兩家個案公司實施品質成本的比較，第五章則為品質成本文獻探討，以下為各章節探討內容：、個案公司為中美合資的衛生紙公司，主要探討該公司品質成本制度實施三年後之效益，該公司品質成本佔製造成本從第一年17.3%到第三年降至14.5%，公司品質提昇成本也確實下降，其實施步驟可提供相關產業實施品質成本制度仿效。、個案公司為中日合資的製藥公司，三年品質成本制度的實施，該公司的品質成本佔製造成本從第一年的8.39%降至7.22%，品質成本制度在該公司實施確實成功，繼續實施可持續改善品質並降低成本。、個案公司為一家泵浦公司，公司全面品質管理、品質成本和顧客滿意三項指標之實證研究，三年研究外部顧客滿意度下降而內部顧客滿意度提昇，公司員工對品質成本和全面品質管理瞭解程度不夠，皆需改善。、兩家個案公司品質成本實施比較研究，研究結果指出兩家公司品質皆提昇，成本下降，但由於兩家公司性質不同，品質成本細項改善程度也有所差異。、探討過去近六十年來，品質成本的進展及趨勢，分析定義、模型、應用和各項分類於不同產業的異同，透過文獻探討進行資料彙整，並進行精闢解析。Cost of Quality (COQ) was introduced by Dr. Juran in 1951. COQ was compared to Gold in the Mine and expressed in financial money. COQ can provide mangers information about how much money the company invest on improving quality and spend on defects to help managers make critical decisions. The objective of the study is to elaborate on whether the COQ system adoption of the case companies improve quality and decrease cost, and investigate the applications, trends, and advances in COQ during the past six decades. In this thesis, there are five parts. The first three part are discussing three case studies. The fourth part is the comparison between two case companies and the fifth parts the literature review of COQ. The following is the detail descriptions:.This part is to probe into the three-year COQ implementation in a tissue manufacturing case company. The COQ of the manufacturing cost was 17.3% in the first year and 14.5% in the third year. It shows the effectiveness of the COQ system..The case company is a pharmaceutical company which implement the COQ system for three years. Its COQ of the manufacturing cost decreased from 8.39% to 7.22%, which also shows the success of the COQ adoption..Total Quality Management (TQM)., COQ, customer satisfaction are analysed in a pump factory. The results indicate the internal customer satisfaction increased, the external customer satisfaction decreased. The overall staff do not have enough understanding in COQ and TQM..This is a comparison study of two case companies. The results show the different improvement extent to the COQ adoption due to the COQ implementation..The study looks into the literature survey of the past six decades in the COQ in terms of definitions, models, applications, advances and trends.誌謝 i要 iibstract iii錄 iv目錄 vi目錄 vii. Productivity and Efficiency of Adopting Cost of Quality System in Household Tissue Manufacturing: A Case Study 1.1 Introduction 1.2 Theoretical Background 3.3 Methodology 5.4 Results and Analysis 9.5 Conclusions 15.6 References 17. Cost-and-Benefit Analysis of Cost of Quality System in a Pharmaceutical Company: A Case Study 19.1. Introduction 19.2. Literature Review 21.3. Methodology 27.4. Analysis 32.5. Conclusion 39.6. References 44. Total Quality Consensus: An Index for Kaizening Corporate Efficiency and Productivity? 46.1. Introduction 46.2. Literature Review 49.3. Methodology 52.4. Case Company 54.5. Analysis 55.6. Results 64.7. Conclusion 68.8. References 70. Empirical Cases Study of COQ Implementations and Impacts 72.1 Introduction 72.2 Literature Review 74.3 Methodologies 78.4 Analysis 82.5 Conclusion 94.6 References 98. Applications, Advances and Trends in Cost of Quality System: A Literature Review 100.1 Introduction 100.2 History, Development and Profiles 102.3 COQ Models 108.4 Advances and Trends 114.5 Conclusion 130.6 References 132者簡歷 137application/pdf703216 bytesapplication/pdfen-US品質成本個案分析文獻探討全面品質管理顧客滿意Cost of QualityCase StudyTotal Quality ManagementLiterature SurveyCustomer Satisfactionthesishttp://ntur.lib.ntu.edu.tw/bitstream/246246/178533/1/ntu-98-R96546032-1.pdf