A Case of Managing Customer Relationship Management Systems: Empirical Insights and Lessons Learned

Hsieh, Ming-HueiMing-HueiHsieh2010-10-082018-06-292010-10-082018-06-292009http://ntur.lib.ntu.edu.tw//handle/246246/212986en-USA Case of Managing Customer Relationship Management Systems: Empirical Insights and Lessons Learnedjournal article10.1016/j.ijinfomgt.2009.06.008