朱宇倩陳鴻基2020-03-062020-03-0620101608-5752https://scholars.lib.ntu.edu.tw/handle/123456789/472004Uncertainty Avoidance as a Moderator to Service Fairness and Customer Satisfaction in Online Bankingjournal article10.6382/JIM.201012.0077http://dx.doi.org/10.6382/JIM.201012.0077